Incidents and maintenance reported on status page for Senstera https://status.senstera.com/ https://d1lppblt9t2x15.cloudfront.net/logos/4162a3f9049275795b6537f0ff79c637.png https://status.senstera.com/ en https://status.senstera.com/maintenance/921709 Tue, 09 Jun 2026 12:57:00 -0000 https://status.senstera.com/incident/921709#d500ac96ad6dd4d8c8785b14ce2f41fde68f1757b830d698f6a0ba4f079834fd Maintenance Our website host is performing critical maintenance and upgrades and our website will be unavailable during this time. https://status.senstera.com/incident/903309 Sat, 23 May 2026 07:40:00 -0000 https://status.senstera.com/incident/903309#6746efaea85ef472f180271cf28cbe62ff6038e8291b01ccd5d3277e1efa52f2 Incident Our upstream website host has provided an updated stating that their systems are now recovering after this incident. https://status.senstera.com/incident/903309 Fri, 22 May 2026 23:55:00 -0000 https://status.senstera.com/incident/903309#a4e1f468e1bebdb0bf5bac16f14c821b413115530283fc0e3605485592f89612 Incident Our upstream website host is experiencing an DDOS attack on their networking infrastructure and as a result our website is experiencing intermittent connectivity issues. Our user web applications and APIs remain online and accessible during this time. https://status.senstera.com/maintenance/891617 Sat, 09 May 2026 07:00:00 -0000 https://status.senstera.com/incident/891617#1b1fed752880ce679e1cdb84b07c67c8bbe438a5d65028c7234390cabfe47266 Maintenance We will be performing urgent maintenance to the Senstera platform to ensure continued service reliability. We will begin this maintenance on Saturday 9th May after 7:00pm NZST and expect it to take up to 120 minutes. Due to the nature of the maintenance, there may be short periods of time where data sent by devices/networks will not be stored and as such actions will not trigger outputs. Some devices may also show incomplete or no data as we perform the maintenance, please rest assured that all data will return to be visible after the maintenance is completed. https://status.senstera.com/incident/705322 Wed, 13 Aug 2025 05:31:00 -0000 https://status.senstera.com/incident/705322#19f41f27eba75ece6fbeff16c7f8934d0b8a5da9587fc7b7787da71c1669a195 Incident Earlier today our API began encountering errors on it's host machine temporarily interrupting service availability. Over the following 10 minute period, messages sent to our API were unable to be processed due to the host machine's state. At 3:14pm NZST the host machine automatically restarted itself and this returned the API to a healthy state where it could again receive messages. During this window, messages sent to our API were unfortunately unable to be received or processed. We're continuing to investigate the root cause of this problem and will make changes if required to address any underlying issues we find. https://status.senstera.com/incident/705322 Wed, 13 Aug 2025 03:14:00 -0000 https://status.senstera.com/incident/705322#e58b4c1a372fb0a8390136e23704ac6be448f44a11004f68e2290841db06a8cd Incident The system has automatically restarted the host machine and our API has returned to a healthy state. https://status.senstera.com/incident/705322 Wed, 13 Aug 2025 03:04:00 -0000 https://status.senstera.com/incident/705322#b9d7a823c9f2015e75e2a6a867ac5fcdcf2244d9e76eb8ac8715bfe71822ae98 Incident Our API is reporting errors on it's host machine that is affecting API connectivity. Our team is investigating and we'll provide an update as soon as possible. https://status.senstera.com/incident/634014 Tue, 29 Jul 2025 00:30:00 -0000 https://status.senstera.com/incident/634014#990a211fa451f4d71b62ee78a00f910279c1fe10f843c0a32f2737f908e60dc9 Incident Our vendor has informed us they have resolved the issue with user authentications. https://status.senstera.com/incident/634014 Mon, 28 Jul 2025 23:45:00 -0000 https://status.senstera.com/incident/634014#b77189465dda40d1c9d44dfbc8154b82ef144fb3d3da56a10076cd0440235c83 Incident We are experiencing an issue with our authentication vendor that is preventing users from signing into the Senstera platform. We're actively working with them to resolve this. Devices sending data to the Senstera API are unaffected by this issue. https://status.senstera.com/incident/604814 Wed, 18 Jun 2025 00:40:00 -0000 https://status.senstera.com/incident/604814#322843f456d385e9a318864d6cd91aa558e48330451526bb238b5f35c5bce4a8 Incident Earlier today, our AWS-hosted database encountered an unexpected issue and entered recovery mode, temporarily affecting service availability. The system successfully recovered after approximately 4 minutes however during this time requests to our API were unable to be processed. We will continue to monitor this situation post recovery to ensure system reliability. https://status.senstera.com/incident/604814 Wed, 18 Jun 2025 00:02:00 -0000 https://status.senstera.com/incident/604814#b8047beb1c688408c4ee6e9f702f1c4f0dab254c8f5cbeb56e8d540458a379ee Incident The system has automatically initiated recovery procedures and has now successfully restarted. https://status.senstera.com/incident/604814 Tue, 17 Jun 2025 23:58:00 -0000 https://status.senstera.com/incident/604814#0334debb1a69257e7e3558a6761e9cf170ec3617010169fb3c9a3d0e4705c715 Incident We're aware of an issue affecting our API and database connectivity. Our team is investigating and we'll provide an update as soon as possible. https://status.senstera.com/maintenance/578940 Sun, 25 May 2025 06:59:09 -0000 https://status.senstera.com/incident/578940#516eedf85526de0d0559014e0ec0aaf449b2cdafa70f243ba86a8f9396abc089 Maintenance We will be performing maintenance to the Senstera platform to ensure continued service reliability. We will begin this maintenance on Wednesday 28th May after 5:30pm NZST and is expected to take up to 90 minutes. During this period, the Senstera platform will be put into maintenance mode meaning functionality and interaction will be disabled for all users. Additionally due to the nature of the maintenance, there will be a period of time where data sent by devices/networks will not be stored and as such actions will not trigger outputs. Once work has finished all normal services will resume and users will be able to access the platform again. https://status.senstera.com/maintenance/417819 Thu, 22 Aug 2024 23:40:39 -0000 https://status.senstera.com/incident/417819#bd94c8a850f6d8874a86f6be76b1a1643f4576e6860ee0ef2c3c3fd2d00296a5 Maintenance We will be performing urgent maintenance to the Senstera platform to ensure continued service reliability. We will begin this maintenance on Friday 23rd August after 5pm NZST and expect it to take up to 90 minutes. During this period, the Senstera platform will be put into maintenance mode meaning functionality and interaction will be disabled for all users. Additionally due to the nature of the maintenance, there will be a period of time where data sent by devices/networks will not be stored and as such actions will not trigger outputs. Once work has finished all normal services will resume and users will be permitted to access the platform again. https://status.senstera.com/incident/370110 Fri, 17 May 2024 03:48:00 -0000 https://status.senstera.com/incident/370110#f421e9794e52171dc12fafceaf47800bd62867303f18bc086d0dd7284fb939e1 Incident All historical data has been restored for the affected organisations. https://status.senstera.com/incident/370110 Thu, 16 May 2024 12:44:00 -0000 https://status.senstera.com/incident/370110#6d9686b07196b5e6f688b38cd9bf7b5b09c28d5f460f353b294c74b070ea374f Incident We have migrated our database services to a new cluster to ensure our system remains stable and can continue receiving device data. However, as a result of this process not all device data was immediately migrated to the new cluster. We are currently in the process of migrating this historical device data for affected customer organisations. We expect within the coming hours to have historical data restored and visible on devices. https://status.senstera.com/incident/370110 Thu, 16 May 2024 09:42:00 -0000 https://status.senstera.com/incident/370110#9cad7fd651184518cd8ea7b0b5092cf2ee48a25911a7f4279a1dd173693b2bfc Incident Our host's incident has been resolved, however our services remained in an unhealthy state for a period of time after the host issue was resolved. We have identified the cause of this issue and mitigated it in the interim to restore our services to a working state. Over the coming hours we'll continue to make changes to ensure service stability. https://status.senstera.com/incident/370110 Thu, 16 May 2024 04:14:00 -0000 https://status.senstera.com/incident/370110#7d092da86afb895470e1648026bedb2b377fa8ac3fb984c27252985a55a6c73e Incident Our host is experiencing failures in their Sydney region that impacts a segment of their customers including Senstera. We are actively monitoring the situation for updates from our host and are investigating alternatives to restore our services. https://status.senstera.com/incident/286769 Tue, 14 Nov 2023 02:53:00 -0000 https://status.senstera.com/incident/286769#77abdf2e7f896170c333bed745a80973cc888b947a159a7983ba491ea672e26c Incident We have confirmed that the Senstera system has recovered from this incident. https://status.senstera.com/incident/286769 Tue, 14 Nov 2023 02:46:00 -0000 https://status.senstera.com/incident/286769#268fcffba838f1c09d56b95df4dcc0dbd1098d8d9519a6a4d1e73cca1af2e002 Incident Senstera systems are recovering from the outage. https://status.senstera.com/incident/286769 Tue, 14 Nov 2023 02:36:00 -0000 https://status.senstera.com/incident/286769#9c6829caf7c4acc4c0f88a182a6b8aa8d053e7bc6971bb0db9beaafa8a8b8802 Incident Our upstream host reports that some of their affected systems are beginning to recover. https://status.senstera.com/incident/286769 Tue, 14 Nov 2023 01:46:00 -0000 https://status.senstera.com/incident/286769#13d3e4445a516b8dae20e36a60ef2979cf2efc4f66fc166df339b44d22ab9c18 Incident Our host is experiencing widespread network issues impacting a segment of their network including Senstera. Senstera applications will likely fail to load consistently due to these networking issues. We are actively monitoring the situation for updates from our host.