Incidents reported on status page for Senstera https://status.senstera.com/ https://d1lppblt9t2x15.cloudfront.net/logos/4162a3f9049275795b6537f0ff79c637.png https://status.senstera.com/ en https://status.senstera.com/incident/604814 Wed, 18 Jun 2025 00:40:00 -0000 https://status.senstera.com/incident/604814#322843f456d385e9a318864d6cd91aa558e48330451526bb238b5f35c5bce4a8 Earlier today, our AWS-hosted database encountered an unexpected issue and entered recovery mode, temporarily affecting service availability. The system successfully recovered after approximately 4 minutes however during this time requests to our API were unable to be processed. We will continue to monitor this situation post recovery to ensure system reliability. https://status.senstera.com/incident/604814 Wed, 18 Jun 2025 00:02:00 -0000 https://status.senstera.com/incident/604814#b8047beb1c688408c4ee6e9f702f1c4f0dab254c8f5cbeb56e8d540458a379ee The system has automatically initiated recovery procedures and has now successfully restarted. https://status.senstera.com/incident/604814 Tue, 17 Jun 2025 23:58:00 -0000 https://status.senstera.com/incident/604814#0334debb1a69257e7e3558a6761e9cf170ec3617010169fb3c9a3d0e4705c715 We're aware of an issue affecting our API and database connectivity. Our team is investigating and we'll provide an update as soon as possible. https://status.senstera.com/incident/578940 Wed, 28 May 2025 07:27:14 +0000 https://status.senstera.com/incident/578940#59cb3da5a12c3a5cc83c78bbdd2199b3ebae2647f4d07c521aa6a3a78e115065 Maintenance completed https://status.senstera.com/incident/578940 Wed, 28 May 2025 07:27:14 -0000 https://status.senstera.com/incident/578940#516eedf85526de0d0559014e0ec0aaf449b2cdafa70f243ba86a8f9396abc089 We will be performing maintenance to the Senstera platform to ensure continued service reliability. We will begin this maintenance on Wednesday 28th May after 5:30pm NZST and is expected to take up to 90 minutes. During this period, the Senstera platform will be put into maintenance mode meaning functionality and interaction will be disabled for all users. Additionally due to the nature of the maintenance, there will be a period of time where data sent by devices/networks will not be stored and as such actions will not trigger outputs. Once work has finished all normal services will resume and users will be able to access the platform again. https://status.senstera.com/incident/578940 Wed, 28 May 2025 07:27:14 +0000 https://status.senstera.com/incident/578940#59cb3da5a12c3a5cc83c78bbdd2199b3ebae2647f4d07c521aa6a3a78e115065 Maintenance completed https://status.senstera.com/incident/578940 Wed, 28 May 2025 07:27:14 -0000 https://status.senstera.com/incident/578940#516eedf85526de0d0559014e0ec0aaf449b2cdafa70f243ba86a8f9396abc089 We will be performing maintenance to the Senstera platform to ensure continued service reliability. We will begin this maintenance on Wednesday 28th May after 5:30pm NZST and is expected to take up to 90 minutes. During this period, the Senstera platform will be put into maintenance mode meaning functionality and interaction will be disabled for all users. Additionally due to the nature of the maintenance, there will be a period of time where data sent by devices/networks will not be stored and as such actions will not trigger outputs. Once work has finished all normal services will resume and users will be able to access the platform again. https://status.senstera.com/incident/578940 Wed, 28 May 2025 05:30:00 -0000 https://status.senstera.com/incident/578940#516eedf85526de0d0559014e0ec0aaf449b2cdafa70f243ba86a8f9396abc089 We will be performing maintenance to the Senstera platform to ensure continued service reliability. We will begin this maintenance on Wednesday 28th May after 5:30pm NZST and is expected to take up to 90 minutes. During this period, the Senstera platform will be put into maintenance mode meaning functionality and interaction will be disabled for all users. Additionally due to the nature of the maintenance, there will be a period of time where data sent by devices/networks will not be stored and as such actions will not trigger outputs. Once work has finished all normal services will resume and users will be able to access the platform again. https://status.senstera.com/incident/578940 Wed, 28 May 2025 05:30:00 -0000 https://status.senstera.com/incident/578940#516eedf85526de0d0559014e0ec0aaf449b2cdafa70f243ba86a8f9396abc089 We will be performing maintenance to the Senstera platform to ensure continued service reliability. We will begin this maintenance on Wednesday 28th May after 5:30pm NZST and is expected to take up to 90 minutes. During this period, the Senstera platform will be put into maintenance mode meaning functionality and interaction will be disabled for all users. Additionally due to the nature of the maintenance, there will be a period of time where data sent by devices/networks will not be stored and as such actions will not trigger outputs. Once work has finished all normal services will resume and users will be able to access the platform again. https://status.senstera.com/ Sat, 10 May 2025 21:51:52 +0000 https://status.senstera.com/#8059c33ee97269a519631f8660dfcad037401ae9e052426a77958cdf84ca2023 Senstera Website recovered https://status.senstera.com/ Sat, 10 May 2025 21:46:15 +0000 https://status.senstera.com/#8059c33ee97269a519631f8660dfcad037401ae9e052426a77958cdf84ca2023 Senstera Website went down https://status.senstera.com/ Wed, 07 May 2025 11:51:10 +0000 https://status.senstera.com/#3f87e752a2287e6bf4a5f6bbe4bb9a9c931ec1ae82308d001915cc85960818d9 Senstera Platform App recovered https://status.senstera.com/ Wed, 07 May 2025 11:27:14 +0000 https://status.senstera.com/#3f87e752a2287e6bf4a5f6bbe4bb9a9c931ec1ae82308d001915cc85960818d9 Senstera Platform App went down https://status.senstera.com/incident/417819 Fri, 23 Aug 2024 07:23:03 +0000 https://status.senstera.com/incident/417819#a8de54b7f782e1801e0e0ff3616570bf4601216a78420877b3bd14ad299c51e7 Maintenance completed https://status.senstera.com/incident/417819 Fri, 23 Aug 2024 07:23:03 -0000 https://status.senstera.com/incident/417819#bd94c8a850f6d8874a86f6be76b1a1643f4576e6860ee0ef2c3c3fd2d00296a5 We will be performing urgent maintenance to the Senstera platform to ensure continued service reliability. We will begin this maintenance on Friday 23rd August after 5pm NZST and expect it to take up to 90 minutes. During this period, the Senstera platform will be put into maintenance mode meaning functionality and interaction will be disabled for all users. Additionally due to the nature of the maintenance, there will be a period of time where data sent by devices/networks will not be stored and as such actions will not trigger outputs. Once work has finished all normal services will resume and users will be permitted to access the platform again. https://status.senstera.com/incident/417819 Fri, 23 Aug 2024 07:23:03 +0000 https://status.senstera.com/incident/417819#a8de54b7f782e1801e0e0ff3616570bf4601216a78420877b3bd14ad299c51e7 Maintenance completed https://status.senstera.com/incident/417819 Fri, 23 Aug 2024 07:23:03 -0000 https://status.senstera.com/incident/417819#bd94c8a850f6d8874a86f6be76b1a1643f4576e6860ee0ef2c3c3fd2d00296a5 We will be performing urgent maintenance to the Senstera platform to ensure continued service reliability. We will begin this maintenance on Friday 23rd August after 5pm NZST and expect it to take up to 90 minutes. During this period, the Senstera platform will be put into maintenance mode meaning functionality and interaction will be disabled for all users. Additionally due to the nature of the maintenance, there will be a period of time where data sent by devices/networks will not be stored and as such actions will not trigger outputs. Once work has finished all normal services will resume and users will be permitted to access the platform again. https://status.senstera.com/incident/417819 Fri, 23 Aug 2024 06:49:20 -0000 https://status.senstera.com/incident/417819#bd94c8a850f6d8874a86f6be76b1a1643f4576e6860ee0ef2c3c3fd2d00296a5 We will be performing urgent maintenance to the Senstera platform to ensure continued service reliability. We will begin this maintenance on Friday 23rd August after 5pm NZST and expect it to take up to 90 minutes. During this period, the Senstera platform will be put into maintenance mode meaning functionality and interaction will be disabled for all users. Additionally due to the nature of the maintenance, there will be a period of time where data sent by devices/networks will not be stored and as such actions will not trigger outputs. Once work has finished all normal services will resume and users will be permitted to access the platform again. https://status.senstera.com/incident/417819 Fri, 23 Aug 2024 06:49:20 -0000 https://status.senstera.com/incident/417819#bd94c8a850f6d8874a86f6be76b1a1643f4576e6860ee0ef2c3c3fd2d00296a5 We will be performing urgent maintenance to the Senstera platform to ensure continued service reliability. We will begin this maintenance on Friday 23rd August after 5pm NZST and expect it to take up to 90 minutes. During this period, the Senstera platform will be put into maintenance mode meaning functionality and interaction will be disabled for all users. Additionally due to the nature of the maintenance, there will be a period of time where data sent by devices/networks will not be stored and as such actions will not trigger outputs. Once work has finished all normal services will resume and users will be permitted to access the platform again. https://status.senstera.com/incident/417819 Fri, 23 Aug 2024 05:00:00 -0000 https://status.senstera.com/incident/417819#bd94c8a850f6d8874a86f6be76b1a1643f4576e6860ee0ef2c3c3fd2d00296a5 We will be performing urgent maintenance to the Senstera platform to ensure continued service reliability. We will begin this maintenance on Friday 23rd August after 5pm NZST and expect it to take up to 90 minutes. During this period, the Senstera platform will be put into maintenance mode meaning functionality and interaction will be disabled for all users. Additionally due to the nature of the maintenance, there will be a period of time where data sent by devices/networks will not be stored and as such actions will not trigger outputs. Once work has finished all normal services will resume and users will be permitted to access the platform again. https://status.senstera.com/incident/417819 Fri, 23 Aug 2024 05:00:00 -0000 https://status.senstera.com/incident/417819#bd94c8a850f6d8874a86f6be76b1a1643f4576e6860ee0ef2c3c3fd2d00296a5 We will be performing urgent maintenance to the Senstera platform to ensure continued service reliability. We will begin this maintenance on Friday 23rd August after 5pm NZST and expect it to take up to 90 minutes. During this period, the Senstera platform will be put into maintenance mode meaning functionality and interaction will be disabled for all users. Additionally due to the nature of the maintenance, there will be a period of time where data sent by devices/networks will not be stored and as such actions will not trigger outputs. Once work has finished all normal services will resume and users will be permitted to access the platform again. https://status.senstera.com/incident/370110 Fri, 17 May 2024 03:48:00 -0000 https://status.senstera.com/incident/370110#f421e9794e52171dc12fafceaf47800bd62867303f18bc086d0dd7284fb939e1 All historical data has been restored for the affected organisations. https://status.senstera.com/incident/370110 Thu, 16 May 2024 12:44:00 -0000 https://status.senstera.com/incident/370110#6d9686b07196b5e6f688b38cd9bf7b5b09c28d5f460f353b294c74b070ea374f We have migrated our database services to a new cluster to ensure our system remains stable and can continue receiving device data. However, as a result of this process not all device data was immediately migrated to the new cluster. We are currently in the process of migrating this historical device data for affected customer organisations. We expect within the coming hours to have historical data restored and visible on devices. https://status.senstera.com/incident/370110 Thu, 16 May 2024 09:42:00 -0000 https://status.senstera.com/incident/370110#9cad7fd651184518cd8ea7b0b5092cf2ee48a25911a7f4279a1dd173693b2bfc Our host's incident has been resolved, however our services remained in an unhealthy state for a period of time after the host issue was resolved. We have identified the cause of this issue and mitigated it in the interim to restore our services to a working state. Over the coming hours we'll continue to make changes to ensure service stability. https://status.senstera.com/incident/370110 Thu, 16 May 2024 04:14:00 -0000 https://status.senstera.com/incident/370110#7d092da86afb895470e1648026bedb2b377fa8ac3fb984c27252985a55a6c73e Our host is experiencing failures in their Sydney region that impacts a segment of their customers including Senstera. We are actively monitoring the situation for updates from our host and are investigating alternatives to restore our services. https://status.senstera.com/incident/286769 Tue, 14 Nov 2023 02:53:00 -0000 https://status.senstera.com/incident/286769#77abdf2e7f896170c333bed745a80973cc888b947a159a7983ba491ea672e26c We have confirmed that the Senstera system has recovered from this incident. https://status.senstera.com/incident/286769 Tue, 14 Nov 2023 02:53:00 -0000 https://status.senstera.com/incident/286769#77abdf2e7f896170c333bed745a80973cc888b947a159a7983ba491ea672e26c We have confirmed that the Senstera system has recovered from this incident. https://status.senstera.com/incident/286769 Tue, 14 Nov 2023 02:46:00 -0000 https://status.senstera.com/incident/286769#268fcffba838f1c09d56b95df4dcc0dbd1098d8d9519a6a4d1e73cca1af2e002 Senstera systems are recovering from the outage. https://status.senstera.com/incident/286769 Tue, 14 Nov 2023 02:46:00 -0000 https://status.senstera.com/incident/286769#268fcffba838f1c09d56b95df4dcc0dbd1098d8d9519a6a4d1e73cca1af2e002 Senstera systems are recovering from the outage. https://status.senstera.com/incident/286769 Tue, 14 Nov 2023 02:36:00 -0000 https://status.senstera.com/incident/286769#9c6829caf7c4acc4c0f88a182a6b8aa8d053e7bc6971bb0db9beaafa8a8b8802 Our upstream host reports that some of their affected systems are beginning to recover. https://status.senstera.com/incident/286769 Tue, 14 Nov 2023 02:36:00 -0000 https://status.senstera.com/incident/286769#9c6829caf7c4acc4c0f88a182a6b8aa8d053e7bc6971bb0db9beaafa8a8b8802 Our upstream host reports that some of their affected systems are beginning to recover. https://status.senstera.com/incident/286769 Tue, 14 Nov 2023 01:46:00 -0000 https://status.senstera.com/incident/286769#13d3e4445a516b8dae20e36a60ef2979cf2efc4f66fc166df339b44d22ab9c18 Our host is experiencing widespread network issues impacting a segment of their network including Senstera. Senstera applications will likely fail to load consistently due to these networking issues. We are actively monitoring the situation for updates from our host. https://status.senstera.com/incident/286769 Tue, 14 Nov 2023 01:46:00 -0000 https://status.senstera.com/incident/286769#13d3e4445a516b8dae20e36a60ef2979cf2efc4f66fc166df339b44d22ab9c18 Our host is experiencing widespread network issues impacting a segment of their network including Senstera. Senstera applications will likely fail to load consistently due to these networking issues. We are actively monitoring the situation for updates from our host.